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Customer reviews of Independent Cars

At Independent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or bike can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Independent Cars

Independent Cars
5
4.9

Based on 53 customer reviews

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  • 5

    A very good experience

    By Simon A on 08 July 2015 | Verified purchase

    It was the first time I have bought a car from a dealer (rather than privately) and, despite the sometimes poor image car dealers have, my experience with Independent Cars was very good. They were extremely professional, efficient, pleasant and straightforward to deal with. I never felt under pressure and believed I was getting honest and fair answers to my questions. Perhaps most importantly I had the opportunity to have a long and varied test drive of the car and not some short half-baked five minute run which doesn't really tell me anything. I would use them again myself - and would recommend them.


  • 5

    Easy and relaxed expreience!

    By Alan B on 08 June 2015 | Verified purchase

    From the initial enquiry to getting in the showroom we felt at ease with both Steve and Michelle, the car was exactly as described and we were able to take time to look a the car and ask questions without feeling harassed. The whole process from start to finish was easy and we felt comfortable with making a decision to buy the car, trust and open honesty was what we felt which is hard to find. We would absolutely recommend Independent Cars to anyone looking to buy their next car. We're loving ours!

    Reply from Independent Cars on 06/06/19

    Great to here, thanks for your feedback and enjoy your new car!


  • 5

    Great help and advice

    By Andy H on 23 May 2020 | Purchase not verified

    I was interested they had in stock. Unable to get to see it due to lockdown Steve kept me in the loop unfortunately it sold but Steve got in touch to let me know and so I didn't make a wasted journey. Hopefully will deal with them in the future. Thanks for your time and help


  • 5

    Excellent car and service

    By Abraham I on 05 February 2020 | Purchase not verified

    It's taken me 2 weeks after purchase to write this review because I wanted to be sure a 5-star rating was right. Honestly, I'm amazed by this dealership. staffs are so amazing, sincere, welcoming, and helpful, without putting any pressure on the buyer. The cars there are immaculate, clean and well looked after. I bought a 6 year old Mercedes E250 here, and I felt like I was driving a brand new car. The car has been very good so far, and with Michelle's customer service, I have so much peace of mind. Nothing dodgy, just honest people. They also offered me a very good price for my PX and good warranty cover as well. Of course, every dealership has to make a profit, but these guys went the extra mile to help me set up a good deal. Thanks a lot M.

    Reply from Independent Cars on 06/02/20

    Thank you so much for your honest review, we do try hard to achieve high levels of customer satisfaction and its great to hear that we manage to achieve it! All the best with your new car purchase and remember we're here if you need us, thanks again Michelle.


  • 5

    Purchase of Range Rover Sport HSE.

    By Michael H on 13 June 2019 | Purchase not verified

    Excellent customer service and excellent staff. I purchased a Range Rover Sport which is a lovely car. The process from start to finish has been excellent and i would rate this team very highly. The RAC warranties that come with the vehicles give peace of mind and ensure trouble free motoring.

    Reply from Independent Cars on 06/01/20

    Thanks for your great feedback, it is very welcome, enjoy your new car!


  • 5

    An absolute pleasure.

    By Terry S on 10 May 2019 | Purchase not verified

    The easiest car buying experience I’ve ever had. Thank you. No pressure to buy, everything explained regarding buying/ part exchange etc. Very professional.

    Reply from Independent Cars on 06/06/19

    Thank you for your business and your positive feedback is always welcome, enjoy your new car!


  • 5

    Excellent Service

    By Eddie O on 26 March 2019 | Purchase not verified

    Had an issue with a car and they did everything to correct the issue cannot fault their customer service definately one of the best dealers to buy a car from five star service

    Reply from Independent Cars on 06/06/19

    Thank you for your business and your positive feedback is always welcome, enjoy your new car!


  • 5

    Electrical problem with my car.

    By Rob H on 17 January 2019 | Purchase not verified

    Excellent service from a highly respected local garage. They are always my first choice for any issues with my car!

    Reply from Independent Cars on 06/06/19

    Thank you for your business and your positive feedback is always welcome.


  • 5

    Brilliant service

    By Thomas W on 16 June 2018 | Purchase not verified

    Very pleasant experience whilst buying the car and brilliant costumer service. All staff are friendly and helpful. Will definitely be returning in the future.

    Reply from Independent Cars on 06/06/19

    Thank you for your business and your positive feedback is always welcome, enjoy your new car!


  • 5

    Excellent service and friendly people!

    By Naim C on 10 May 2018 | Purchase not verified

    Michelle was very helpful and informative right off the bat. I wanted to drive the car away the very day as I fell in love with it however it was not ready to go just yet but Michelle and team went above and beyond to get it ready on the day. Many thanks and I am loving my new car!!

    Reply from Independent Cars on 06/06/19

    Thank you for your business and your positive feedback is always welcome, enjoy your new car!