Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Richard S
This is the third time of dealing with Independent cars and can't praise them enough,from agreeing a price for part ex to collecting my new vehicle absolutely brilliant company to deal with.
Neil H
Very friendly,great quality and service. Definitely recommend to anyone
Jodie H
Excellent. Great customer service throughout. The whole team was helpful from purchasing to some minor garage jobs that was needed.
Emmy B
So in love with my Mercedes A Class from Independent Cars. The car is stunning and the spec is unreal. I was slightly nervous about not having a test drive but as soon as the car was delivered I knew it was everything I had been promised. Every member of staff I have spoken to have been very helpful and I will definitely be recommending you guys.
Rob C
Always a great experience with the team at Independent Cars. Purchased 2 new cars via the click and collect service, both immaculate! Have been a customer for many years, highly recommend.

Elsa R
I could not be happier with the service provided by Independent Cars! As a first time buyer, Emily put me at ease and was extremely helpful and lovely! The click and collect service was fast and easy, I would recommend it to anyone!! I am SO pleased with my car and will be using Independent Cars for all my future purchases! Thanks again to all the wonderful staff, you're doing an amazing job!
James M
Quick, efficient and friendly service. They put some effort into the cars they sell. Had it checked over at LR as well and all okay. Warranty included by RAC, can't comment but hopefully won't have to!

Stephen G
First class no hard sell or pressure to buy Covid safe showroom and test drive

Robert L
I bought a Jaguar XF from this company and their service has been absolutely amazing. The salesman was very good and A very nice chap to deal with. They carried out quite a lot of work on the car before I went to collect it to make it tip top and gave me total peace of mind . After sales service also excellent, following up to make sure that everything was ok during the warranty period. Can't fault them at all, and would definitely recommend this company to anyone.

Sue C
Very helpful, not pushy, offered test drive. Very accommodating, car in excellent condition, 3 months warranty given.

Charleen W
Excellent customer service. Very friendly and great finance options and value. Love my new car and will consider them in the future when looking to trade again.

Stephen D
Excellent service would recommend to others,simple application and walked out with a nice motor.....happy days
Carl C
A pleasure to deal with from start to finish. Very friendly, knowledgeable and accommodating. They go above and beyond to cater for your needs and wishes for a car. Nothing was too much trouble they even went as far as organising a change in the colour of our wheels for us.

Matthew C
From the moment we made contact with Emily at Independent Cars, we knew we were in safe hands and would have a great experience. Unable to find the car we needed locally, we decided we would have to bravely buy our car unseen from a distance. The information we were given at Independent Cars was honest and accurate and ethical. Nothing was too much trouble, including the sending of many video clips to show us the car in detail. Delivery to Devon was arranged quickly and efficiently and, on taking possession of our new Hyundai, we were delighted with it's condition - just as promised. It was so refreshing to deal with an honest family business and we will certainly be looking here again when we need to upgrade our car.

Lawrence K
Rodger made the the whole experience of buying a car a pleasure no hassle or pushy selling tactics they had the car I was looking for an XF Jaguar I took it for a long test drive I was told the full history before I decided to buy and when I picked the car up it was fully valeted and looked almost new independent cars make the customer feel special and I will certainly be returning when the time comes to change again I can't recommend them enough

Simon W
Brilliant,very accommodating,helpful,lovely car ,pleasure to deal with ,will deffo go back.

Gurmal S
Good service very friendly staff would love to do deal in future again thank you

Adil A
Really good experience.. car was in amazing conditions and Rodge made the experience so good

Sing C
Traded a 17 and 14 year old for one car. Very respectfull and professional. It was a pleasure experience.

Sanjay B
Excellent. From making the first call after I'd left a voicemail, everyone was helpful, polite, courteous, did what they said they would. Test drive was no hassle, on picking up the car, immaculately presented. Fantastic to deal with. Thank you.

Chris B
Great experience highly recommend that you give them a visit and see for yourself you won't be disappointed

Alan G
Very pleasant, helpful and accommodating sales and service staff. Car was prepared to very high standard and delivered on time.

Kevan F
The team are very knowledge friendly and provide an excellent service.

Richard E
Very relaxed unpressurised way to buy a car from friendly fair dealers in comfortable surroundings

Emma B
Platinum service from the very first call. Friendly, patient and considerate. A good selection of cars too. Thank you.

Simon P
I was really pleased with the service provided as well as the vehicle itself. The vehicle was immaculate, the paperwork spot on and the communication excellent, overall really pleased

Wendy W
Great experience both Michelle and Steve were very helpful and there service was very good .

Susan N
Excellent service from start to finish. Everything was completed in a professional, efficient way. The car was beautifully prepared for collection. Would definitely recommend.

Jozsef G
Easy and fast ...."¦......................Easy jjkjjkkkkk

Kathyrn T
Excellent no problems everyone helpful vehicle ready on time

Chloe B
So easy, very quick! All the staff were very friendly and caring.

Natasha H
Pleasant service, made me feel at ease and helped me find the best deal for my car.

Shaun T
Excellent car and service. Car like new with low mileage Sales staff and buying experince very professional. If I had to pick fault a dust cap was missing on the n/s rear wheel and I would have liked a full 12mths mot ( had 10mths) Will be back when the time comes best dealer ive dealt with. For a nice car with warranty come and look you wont be dissapointed!

Andrew S
Always great service, now on my fourth car from them, knowledgeable friendly staff.

Laura H
Wonderful service through the whole process of buying a new car with them. Extreamly helpful and willing to go the extra mile. Made the process of buying my new car simple and hassle free

Jane M
The easiest and most pleasant car buying experience I've had in a long long time. Fabulous staff who are both helpful and respectful , no pressure selling, just there when you need them. I would definitely recommend them and be prepared to travel from Lincoln to use them again.

John T
I needed a car quick due to major breakdown of previous vehicle on a friday. Independent Cars had what I wanted to buy and they serviced and m.o.t. the new car that day. I picked it up on saturday but , there was a problem with the cars key which they hadn't got the time to deal with due to me being desperate for a car.This was not a problem as they lent me a car monday night so I could get to work on tuesday, I got a phone call telling me my problem key had been sorted out and I picked my car up tuesday tea time. Highly recommended

Phillip N
Very good at what they do very helpfull no fuss car trader

Martin D
Nice people to deal with. Very fair part exchange given and very fair sale price. Car presented in excellent pre sale condition. No hesitation in using Independent Cars in the future.

Jane C
I've been a customer of Independent Cars for several years and between us we have had 7 cars from them. Some of these have been sourced for us against our spec, others have been available on the forecourt. All the staff are knowledgeable, professional and efficient. We have never had to return a car or have it fixed post-purchase. We have had several years of excellent servicing and MOT too. We trust them and recommend them.

Lee B
This is the second time I've bought from Independent Cars, I can't recommend them highly enough. The completely no pressure service is the best I have ever come across, including that of main dealers. The car I purchased, an Audi A4 Avant, is brilliant and it came at a great price. My experience of their after sales service is also top notch, my first car had to be returned for a minor repair, this was handled under warranty with no fuss and I was provided with a courtesy car. What more can you ask for!

Carl G
Only a short while since collected car so rating based on sale not after service. Dealt with Michelle who was professional, welcoming and not at all pushy. Travelled 70 miles to view. Service before hand on the telephone and on arrival was good and car presented immaculately. Indoor showroom for viewing was a bonus, no need for family to stand around in the cold and wet outside. Fair price for part exchange and test drive and viewing not rushed unlike at some dealers. All help given with road tax, warranty and private plates appreciated.

Mark H
Amazing customer friendly service, Michelle was fantastic, she could not do enough to make myself and my son feel welcome. After sales service has been brilliant, I recommend Independent Car sales to everyone. M Hicks Rotherham.

John H
Sales assistant very helpful

Nicola W
Absolute pleasure from the very beginning, I made a phone appointment as I came from a distance and Michelle was waiting to greet us upon arrival. Whole process of finance was explained thoroughly, nothing was hidden or not explained. I knew exactly what I was buying, and got a really good deal too!! Genuinely a top car trader and lovely customer service.

Rodney F
My experience is ongoing. There are some issues that I.C.Cars are working through along with me, one has been resolved and i am confident the others will be sorted amicably in due course. The people who are dealing with me have been very helpfull and the whole experience has been a pleasant one.

Scheherazade C
Very good service, found a good little car, a couple of issues after sale which have been dealt with immediately and with no fuss.

Tony C
Excellent experience. I like to be patient when purchasing a car and was left time and space on my first visit. Steve was great he answered my questions and if he wasn't sure he he told me so and tried to find out, no flannel or waffle. When I rang to arrange a test drive Steve and Michelle were very friendly and accommodating no high pressure. The car was great and well presented and I was very impressed. I had been impressed by a car earlier in the day and there was very little between the two.The service received from Steve and Michelle was a deciding factor in " who " to buy from. When I arranged to collect my car , again a very proffesional and quick service from Michelle. I don't enjoy car buying I can be a tough customer to please , this was a great experience and would recommend highly , many thanks Tony.

Nneka U
Fabulous!! Steve and Michelle are amazing people very professional and they do care more about their clients needs than just making a sale. The transaction was so smooth and they were very helpful! I will totally recommend anyone looking for a car to visit them they will do well to look after you! They sold us out Honda Civic and its so clean and amazing and even the after care we got is amazing!!!! P:S no pushy sales person here!!!

Robert B
I have recently bought another car from this dealer as I believe that everyone I talked to treated you fairly and for their good friendly and helpful customer service, and all the cars they have in their garage are all well presented, well worth going for a visit.

Dawn M
Great customer service. Value on part ex and new car gave me an excellent deal. Would highly recommend.

Ray G
I have used independent cars for some years now for my purchases mot and servicing.The service is always first class with friendly sales and service staff willing to help. My daughter has just had her new car from them and is over the moon with it thanks for all your help.

David L
A good value purchase completed without any problems.

David B
No pressure from sales people let you look around no hassle from them but was there to answer any questions that you asked would buy from again

Tom B
Very helpful and professional and undertook all the minor repairs to a good standard and the car was ready to pick up at the agreed time. Would definitely buy from this dealer again.

Paul D
i purchased the car from the pictures i had seen on the web site , Michelle was so very honest and accommodating,i paid in advance on the understanding that if not what i expected then a refund would be given,i traveled from Ireland to see the car and i was more than taken back when i seen it ,so well presented and everything as describe to me, i knew i was dealing with honest people not like some of the car dealers i had spoken with ,my overall experience was very good and would buy again,i will also recommend to friends looking for a car paul

Darren W
Easy going, friendly sales staff, helpful workshop staff, decent test drive, no hard sell (left to inspect in my own time). Realistic negotiation process. Facilitated taxing the car via there computer system so I could depart on same day (cost of tax was my responsibility). I'd recommend this dealer.

Donna H
I never expected to get approved for car finance, however Michelle was fantastic and didn't make me feel like I was wasting her time. After being helpful with an application process, a test drive before approval, and generally making me feel comfortable, I think customer service provided was world class. I certainly would not hesitate to recommend this company to anyone looking to purchase a car in the future.

Criag C
Michelle was absolutely fantastic from start to finish, keeping me informed every step of the way, my first time buying from a dealer and they were brilliant, already re commended them to friends and family, Thankyou again Michelle

John R
I purchased a Mercedes ML Independent cars and from walking through the showroom door to driving off in my new vehicle nothing was to much trouble. I would have no problem in recommending this dealership to anyone the service and attention to detail were second to none . A big thank you to Steve and his staff.

Simon A
It was the first time I have bought a car from a dealer (rather than privately) and, despite the sometimes poor image car dealers have, my experience with Independent Cars was very good. They were extremely professional, efficient, pleasant and straightforward to deal with. I never felt under pressure and believed I was getting honest and fair answers to my questions. Perhaps most importantly I had the opportunity to have a long and varied test drive of the car and not some short half-baked five minute run which doesn't really tell me anything. I would use them again myself - and would recommend them.

Alan B
From the initial enquiry to getting in the showroom we felt at ease with both Steve and Michelle, the car was exactly as described and we were able to take time to look a the car and ask questions without feeling harassed. The whole process from start to finish was easy and we felt comfortable with making a decision to buy the car, trust and open honesty was what we felt which is hard to find. We would absolutely recommend Independent Cars to anyone looking to buy their next car. We're loving ours!

Andrew G
A professional and friendly operation providing an excellent level of service

Steven H
Initially viewed the car on their website during the Lockdown period. Made a call and dealt directly with the MD, made an offer which was accepted then picked up the car when business resumed. The car was valeted to a standard that it almost looked new and the driving experience has been fantastic. After a few weeks I noticed a couple of issues, after contacting them I received a reply from Andrew who said he had booked the car into the garage and there would be a courtesy car. Fantastic service.

Dan S
Just wanted to say what a great experience we had with roger buying our car It was really relaxed and no pressure at all Roger made the buying process easy and the car was immaculate on our pick up Highly recommended this garage to anyone Thanks again Dan and Gail

Andy H
I was interested they had in stock. Unable to get to see it due to lockdown Steve kept me in the loop unfortunately it sold but Steve got in touch to let me know and so I didn't make a wasted journey. Hopefully will deal with them in the future. Thanks for your time and help

Abraham I
It's taken me 2 weeks after purchase to write this review because I wanted to be sure a 5-star rating was right. Honestly, I'm amazed by this dealership. staffs are so amazing, sincere, welcoming, and helpful, without putting any pressure on the buyer. The cars there are immaculate, clean and well looked after. I bought a 6 year old Mercedes E250 here, and I felt like I was driving a brand new car. The car has been very good so far, and with Michelle's customer service, I have so much peace of mind. Nothing dodgy, just honest people. They also offered me a very good price for my PX and good warranty cover as well. Of course, every dealership has to make a profit, but these guys went the extra mile to help me set up a good deal. Thanks a lot M.

Michael H
Excellent customer service and excellent staff. I purchased a Range Rover Sport which is a lovely car. The process from start to finish has been excellent and i would rate this team very highly. The RAC warranties that come with the vehicles give peace of mind and ensure trouble free motoring.

Terry S
The easiest car buying experience I've ever had. Thank you. No pressure to buy, everything explained regarding buying/ part exchange etc. Very professional.

Eddie O
Had an issue with a car and they did everything to correct the issue cannot fault their customer service definately one of the best dealers to buy a car from five star service

Rob H
Excellent service from a highly respected local garage. They are always my first choice for any issues with my car!

Thomas W
Very pleasant experience whilst buying the car and brilliant costumer service. All staff are friendly and helpful. Will definitely be returning in the future.

Naim C
Michelle was very helpful and informative right off the bat. I wanted to drive the car away the very day as I fell in love with it however it was not ready to go just yet but Michelle and team went above and beyond to get it ready on the day. Many thanks and I am loving my new car!!


Tom T
I have recently bought a Range Rover from Independent Cars the car was presented to the highest possible standard I was looked after very well and got a good deal on my old car, there were a couple of issues on my new purchase these have been sorted out without any problems nothing has been to much trouble I will definitely be going back for my next car, I cannot recommend them highly enough.

Johnny H
Great customer service, great cars,great partx. Would buy from this dealer again.

Andrew G
A professional and friendly operation providing an excellent level of service